Frequently asked questions
Do you offer free shipping?
Yes. Shipping is free on all orders to the United States. We currently ship to US addresses only.
How long does delivery take?
Orders are usually delivered within 7 business days. If your order has not arrived within 7 business days, please contact us.
Will my order arrive in one package?
If you order several products, they may be shipped separately and arrive in more than one package, sometimes on different days. You will receive tracking information by email.
How can I track my order?
When your order ships, you will receive an email with tracking information. You can also use our Track Order page.
How do I choose the right size?
Check the size guide in the product description and measure your dog before you order. For harnesses, measure around the widest part of the chest. For collars, measure around the neck and leave room for two fingers. Not sure? Contact us and we will help you choose.
How does "Buy 2, get 1 free" work?
The deal applies to products marked "Buy 2, get 1 free". Add 3 of the same product to your cart and the 3rd one is free at checkout. No discount code is needed.
Can I return an item?
Yes, you can request a return within 30 days after delivery. Items must be unused and in their original packaging. Return shipping is paid by the customer. Read our full return and refund policy.
Which payment methods do you accept?
All available payment methods are shown at checkout. Payments are processed securely through Shopify's checkout.
I have another question. How do I reach you?
Send us a message through our contact form and we will get back to you as soon as we can.